Have you ever missed your train because you didn't know which platform it is on or which ticket to buy? We've all been there.

Even with the best public transport system in the world, travelling can sometimes be a hassle... but that's over for now. Together with the Swiss Federal Railways (SBB), we have crafted their new mobile app: A travel guide who takes care of everything you need. A truly simple solution for you, 8.5 million other riders, and all beloved tourists. So that no one ever has to miss a train again.

Only the best for 8.5 million riders

The SBB stands for excellent service and the best rail network in the world. They strive to constantly improve and make the travel experience more enjoyable for 8.5 million locals and even more tourists who visit Switzerland every year.

To meet these high expectations, we designed a new version of the SBB app. From now on, everyone should be able to plan their trips easily and quickly and find everything they look for in their own pockets.

A smart travel guide for everyone

The new SBB Mobile app completely reimagined the user’s experience: The app remembers behavior, guides effortlessly through invisible navigation, and offers a sophisticated visual language.

Invisible navigation

Whether to purchase a ticket or need information about a route, the starting point is the same: From the homepage, you can begin a search or jump directly to the desired content using a shortcut. It is a seamless experience, from search to the overview of all possible connections, straight to detailed ticketing information and options.The interface contains no menu, off-canvas navigation or button bar, but helps you intuitively find what you need without even noticing.

Anticipate and persist

Based on behavior, location, and purchase history, the app displays content that most likely meets your needs. It learns and anticipates accordingly. Some details the system simply cannot ”learn”, like personal parameters such as half fare travelcard or home address. But if you enter this kind of information once, they are saved for all subsequent purchases.

A clear journey

We focused on a simple visual language that any user can learn intuitively. Its purpose is to communicate, to tell a story. Through visual hierarchy and data visualization, the application delivers complex information in digestible tidbits. As a user, imagine your own journey, with a starting point, destination, and possible new routes in between.

World class in pocket size

The new SBB mobile app is more than just a digital timetable: It is a personal guide that makes traveling by public transport incomparably convenient. Finding a connection and buying a ticket takes now just two taps and 15 seconds. To put it into perspective, that's 30 seconds faster than with the previous app and if everyone in Switzerland were to use it just once we would save 297,500,000 seconds or 9 years of our time. Even off the tracks, the SBB is keeping its promise to provide an outstanding public transport experience.

Facts & figures

Project team